Finding the Right Answer for Your Account
We've organised this page around what you're most likely searching for. Account questions come first — how to open one, how to log back in, and what to do if your OTP does not arrive. Payment questions cover how deposits clear through bKash, Nagad, and Rocket, and what happens during a withdrawal before funds land in your wallet. Mobile access questions explain
how the lobby behaves when you switch between your phone browser and desktop. If you're in Dhaka or anywhere else in Bangladesh where access is permitted under local law and eligible regions, the steps are the same. Every answer here reflects how 12gbajee actually works — not generic advice. Where a question needs a live response, we point you to our support
channel rather than guess at a resolution. Check the sections below and jump straight to what applies to you.
- bKash
- Nagad
- Rocket