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How 12gbajee Handles Your Personal Data

This Privacy Policy explains exactly what data 12gbajee collects when you open an account, deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data safe. Access to our platform depends on your local law and eligible region.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour right to request deletionBangladesh-region access subject to local law

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and internal policies to keep your account data protected. SSL encryption covers every connection between your device and our platform, whether you are on a mobile browser or a desktop session. Cookies help us remember your login state and account wallet preferences so returning visits are faster — you can adjust cookie settings in your browser at any time. We review data access internally on a need-to-know basis; not everyone on our team can see your payment records.

SSL Encryption

Every session — mobile or desktop — runs over SSL. Your account login, wallet balance and payment history are transmitted only over encrypted connections, not open channels.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your account wallet state. We do not use third-party advertising cookies to track you across other sites.

Data Retention Rules

Personal data is kept only as long as your account is active or as required under applicable rules. Closed accounts enter a deletion queue for non-essential personal data within a reasonable period.

Internal Access Controls

Access to your account data inside 12gbajee is role-restricted. Payment transaction records from bKash, Nagad or Rocket are visible only to the team members who need them to resolve account issues.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team can help directly. We keep response times short — send your request with your registered account details so we can locate your record without delay.

Email Support Send your data request or privacy concern to our support email. Include your registered account email so we can pull your record and respond accurately.

Live Chat Open the live chat from any page on the platform. For privacy queries, our team will log your request and escalate it to the right person within our data team.

Account Settings Some data preferences — like marketing contact choices — can be changed directly inside your account settings without needing to contact support at all.

What We Collect and Why We Collect It

12gbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 12gbajee, we collect the information you submit — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also log session activity: device type, browser, IP address and the pages you visit

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inside the platform. This data lets us verify your account, process wallet transactions, and detect unusual access patterns that could put your account at risk. We do not collect payment PINs or full wallet credentials — those stay between you and your payment provider. For bKash
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and Nagad transfers, we receive a transaction reference and the amount; nothing more. Rocket payment records follow the same limited scope. We hold this data only for as long as your account is active or as required by applicable rules in the regions where we operate.
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When you close your account, we begin the deletion process for personal data that is no longer needed for legal or fraud-prevention purposes. How long we retain specific data types depends on local regulatory requirements and the eligible region your account sits in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how we handle personal data. If your question is not here, live chat or email gets you a direct answer from our team.

We collect the details you submit at registration — name, contact information and your chosen payment method. Session data like device type and IP address is also logged for security purposes.

No. We receive only a transaction reference and the amount from bKash, Nagad and Rocket. Your PIN and full wallet credentials stay entirely with your payment provider — we never see or store them.

Yes. Contact our support team by email or live chat with your registered account details. We will pull together the personal data we hold and send it to you in a readable format.

Non-essential personal data enters a deletion queue once your account closes. Certain records may be kept longer where local regulatory requirements in your eligible region require it.

We do not sell your data. We share it only with service providers who help us run the platform — such as payment processors for bKash, Nagad and Rocket — under strict data-handling agreements.

Log into your account and go to account settings for basic details. For changes to identity documents or payment records, contact support directly via live chat or email with your account reference.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 12gbajee Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Privacy Questions

Common Questions About Your Privacy Rights

01 What personal data does 12gbajee collect when I open an account?

02 Does 12gbajee store my bKash, Nagad or Rocket PIN or full wallet number?

03 Can I request a copy of the data 12gbajee holds about my account?

04 How long does 12gbajee keep my data after I close my account?

05 Does 12gbajee share my data with other companies?

06 How do I update or correct information on my account?

Privacy Policy

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